UPDATES: Black Ink, Ship times and sold out card stock

April 12, 2013 by Tami White

Here are a few updates from Stampin’ Up!:

SHIPPING DELAYS
Many of you took advantage of free shipping over the weekend, and we’re so glad you did! Normally, if you place your order on Monday, it would ship on Wednesday. However, due to the high volume of orders we received on Monday, those orders placed on April 8 will not be shipped until Friday, April 12. We apologize for any inconvenience this may cause.
NOTE QUITE NAVY CARD STOCK SOLD OUT
As mentioned in a previously all products in our retiring colors will be available while supplies last. Click here for more info >

We have depleted our inventory of Not Quite Navy 8-1/2″ x 11″ Cardstock (item 101722). If your order has not been shipped due to its status in backorder, we may not be able to fill it. We will soon begin processing refunds for this item once we have identified which orders were not fulfilled. Keep in mind that it may take a couple weeks to see the reimbursement in your account if we were unable to fulfill your order.

WHAT’S UP WITH THE BASIC BLACK INK PAD?

The new Basic Black ink pads had some issues with drying. Stampin’ Up! has been working closely with the vendors and has an update:

What’s changed?
As mentioned in our last current update, we have accepted a formula with our supplier that shows improvement. The new formula has a reduced dye concentration that will allow it to better absorb into the cardstock. Reducing the concentration didn’t change the rich black color we all know and love; it only affects how the cardstock takes the ink.

What about drying time?
Because the ink absorbs better into the cardstock, it will dry in under a minute in some cases. It can take longer depending on the run of your cardstock and the age of your ink pad. If you are using an old ink pad, one of the refills with the improved formula will rejuvenate your pad. Also keep in mind that larger stamps or a more solid image may require a longer drying time.

When can I get my hands on the improved Basic Black ink?
The improved Basic Black ink pad and refill are currently being sold. Surprise! Remember, depending on the Whisper White Cardstock you are using, you may still experience smearing and high drying times. We recommend that you use StazOn instead of the Basic Black Classic ink pad.

We are pleased with these results so far. Not only has our Basic Black ink formula improved, but the testing process has also shown us how to make improvements to the quality of our Whisper White Cardstock. We will continue to see improvement in the future.

TAMI'S STAMPIN UP SPECIALS

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Comments

Melinda Thomas says

April 12, 2013 at 11:16 am

Thank you Stampin’ Up for listening to your customers! I love that the company always strives to give us stampers the very best!! 🙂